Discover Exceptional Customer Service Work-from-Home Jobs at Work From Home Job Source!
At Work From Home Job Source, we pride ourselves on being your go-to remote job portal for finding top-notch customer service opportunities from the comfort of your own home. We understand that flexibility, convenience, and career growth are paramount to job seekers like you, which is why we diligently curate a diverse range of customer service positions suited for various skill levels and interests.
Our comprehensive job listings feature an array of customer service job types to cater to your unique preferences. Whether you thrive in resolving customer inquiries, excel in providing technical support, or possess a knack for handling sales or billing matters, we have the perfect fit for you. From entry-level positions to managerial roles, we strive to accommodate professionals at all stages of their careers.
When you join our remote job portal, you gain access to a wide selection of pre-screened customer service positions. Our team is committed to verifying the legitimacy of each opportunity, ensuring that you can confidently pursue the job openings available exclusively to our valued members.
Navigate our user-friendly interface, browse our extensive collection of customer service work-from-home jobs, and take the first step towards a fulfilling career from the comfort of your own home. Work From Home Job Source is your trusted partner in finding the ideal customer service remote job, allowing you to embrace flexibility without compromising professional growth.
Seize the opportunity today and embark on your journey to customer service success through Work From Home Job Source!
FACTS, QUESTIONS, & ANSWERS
Q. How does the Virtual Call Center Work?
The incoming business calls are typically routed through the client’s call manager platform or software. The client forwards the incoming calls to your home office number when you make yourself available to work.
Q: Can I join your job bank registry network and work from any location?
A: Yes, Work at Home Job Source currently has sub-contractor referrals in all 50 states. Our customer service job bank registry list several hundreds of companies that are currently hiring work-at-home contractors.
Q: Do I have to be a U.S. citizen?
A: No. Applicants must provide legal documentation showing eligibility for employment in the U.S. Work at Home Job Source uses E-Verify to check applicants’ eligibility status through the Social Security Administration and the Department of Homeland Security.
Q: Are the positions listed part-time or full-time?
A: Most of the positions we have open are full-time. There are some part-time opportunities available with a flexible work schedule.
Q: How do I apply and get registered to access your customer service jobs in your job bank registry with Work at Home Job Source?
A: Register online under Get Started to gain access. Applicants pay a one-time fee of $225.00 to access several hundred of pre-screened legitimate clients that hires job seekers to work at home in all career fields, or $95.00 for one job bank registry. We have made it efficient for applicants to apply for work at home jobs. Our system is designed to pair applicants with their skills, experience and qualifications.
Apply to Customer Service Positions
Q: How long does it take to receive my passcode access to the job bank?
A: It takes 24 hours to get an approval. We designed our registration process to be thorough, efficient, and transparent. We will discuss, evaluate skills, experience, and qualifications to best fit applicants based on submitted information.
Our customer care professionals are remote representatives. Majority of the hiring process is conducted remotely. You are never required to travel for an interview.
Confirm that you meet all of our qualifications, including our technical requirements. This includes the computer, internet, phone, headsets and home office requirements.
Complete your online single access registration!
Review jobs we present to you in our job bank registry network, based on your experience.
You’ll look over the job description, shifts available, the training schedule, and more and contact each client directly by applying on their website.
You could be eligible for many other job bank registry programs!
Q. Will I need to come to your office for a face-to-face interview?
A: No, all interviews are conducted over the phone.
Pay and Benefits
Q: How much are customer care professionals paid?
A: Pay rates are based on applicants experience and skill sets. Each company sets their pay scale. In general, the average rate is about $12.00 – $30.00 per hour.
Q: How often would I get paid?
A: Client’s typically pay contractors either weekly or bi-weekly depending on the client position.
Q: Do I receive a paycheck in the mail?
A: The most expeditious way to get paid is to setup direct deposit into your bank account. For this reason, we encourage all employees to be paid via direct deposit.
Q: Are there career advancement opportunities?
A: Yes, there are a variety of advancement opportunities available within the client’s company. Many of our best performing customer care professionals have been promoted to team leaders, coaches and account managers — while still working from home.
How it Works
Q: What would I be doing as a Customer Care Professional?
A: You will be answering telephone calls from our clients’ customers. Typically, those customers are calling to schedule reservation bookings, enrollments for products or services, place orders for products or services, ask questions about those products or services, or to inquire about orders they have already placed.
Q: Will I have to call people to sell them things?
A: No, 95% of our calls are inbound; 5% is outbound telemarketing but you will be able to apply to the clients that best fit your schedule and needs.
Q: Will I have to do any high-pressure sales?
A: No, customers who call generally know what they want to order, but may need help to identify the right item. Some of our programs require more proactive sales skills than others. These programs are not high-pressure sales situations, but do require the ability to offer alternative products and sell additional products to customers.
Q: What kind of support will I have while I am working? What if I have questions?
A: Even though you will be working remotely from the comfort of your home, you will have the support of your a team leader. You will have team leaders, coaches or support customer care professionals who are knowledgeable in your position, and are available via chat rooms and over the phone. Most companies, provide round-the-clock technical support in the event that you have any problems with any of the telephone or computer systems.
Q: How would I know if a customer is calling or if it’s a personal call for me?
A: To maintain high service levels for our clients, you will be permanently connected to employers telephone systems for the duration of each work shift. This connection prevents you from receiving personal calls during your work shift. Personal phone calls can be received on a cell phone or on a second phone line separate from that dedicated for work shifts.
Q: Are there performance evaluations?
A: Yes, all of our programs involve quality assurance testing, performance evaluations and feedback to the customer care professionals.
Q: Can I use a cell phone to answer calls?
A: In order to maximize security and sound quality, we do not allow the use of cell phones, cordless phones or VoIP phones. You must use a regular, corded phone with a corded headset to connect with the systems.
Q: What type of telephone service do I need?
A: You will need an analog landline that meets one of these requirements:
A telephone line dedicated to your use while working that can be used while accessing the Internet
Corded, traditional telephone is highly required. Some clients will let you use cellular/wireless but not all.
Q: Does the client’s provide me with the required headsets?
A: No. You are required to purchase two different types of headsets – a USB headset for your online training and a telephone headset for taking live customer calls.
USB headset for your online training. Prior to your first day of training you will need a USB headset that plugs into your computer. These USB headsets range in price from $20-$50, and can be purchased at most stores that sell computer equipment or office supplies. The USB headset must meet these minimum requirements:
Features a microphone
Connects to your computer via a USB port.
Features a mute button
Telephone headset to take calls. You will also need to purchase a headset for your telephone in order to begin working. These telephone headsets plug directly into your telephone base, range in price from $25-$100 and can be purchased at major retailers and office supply stores. Because you will be wearing the telephone headset for long periods of time, it must be comfortable, and meet these minimum requirements:
Corded. All cordless headsets are unacceptable
Features a “noise cancelling” microphone
Q: Does Work at Home Job Source provide me with a computer?
A: All applicants must have their own PC that meets job description requirements.
Q: What Internet service provider (ISP) should I use?
A: You can use any ISP that is:
Land-based (not a wireless or satellite broadband connection)
Reliable with consistent “up” time
Q: Are my home set-up expenses tax deductible?
A: Possibly, but you will need to discuss this with a professional tax advisor.
Q: Can I have a high-speed Internet connection (or extra phone line) installed after I am offered a job?
A: In many cases, customer care professionals start training within a few days of being hired. For this reason, you need to have the necessary home office set-up prior to being offered a position.
Q: What kind of training will I receive?
A: The client’s in our job bank registry network offers industry-leading training programs. You will be thoroughly trained on the products for the specific client you support. In addition, we offer initial and ongoing programs on customer service fundamentals and best practices, such as handling angry customers, conflict resolution, and more. With this personal and professional development, it’s our goal to help you to grow into the best customer care professional possible.
Q: How will I be trained?
A: All of your training will be delivered online or over the phone. You won’t just sit and listen—you’ll interact with an expert facilitator, and problem solve using real-life scenarios. With this great training under your belt, you’ll be ready to deliver the best customer service possible.
Q: Do I need to leave my home for training?
A: No, all training is done remotely from the comfort of your home. Occasionally, some of our clients request that trainees visit one of their local retail or other business outlets in order to better familiarize themselves with the products or services. If that is the case, we would let you know in advance of accepting a position.
Q: How long does training last?
A: Training varies by the complexity of the client program.
Q: Does everyone make it through training successfully?
A: Even as careful as we are in selecting our customer care professionals, we do sometimes have people that are unable to successfully complete our training classes. The training isn’t particularly difficult, but not all people are cut out for all types of work.
Q: Will I be required to take a test after training?
A: You will be tested at various points of your training to ensure you’re as prepared as possible once you start answering calls.
Q: What if I don’t pass the training tests?
A: We pride ourselves on offering our clients the most qualified customer care professionals available. To deliver on this quality promise, we require that all of our agents successfully pass all of the training tests.
Q: Do I have to work a minimum number of hours?
A: Each client program has its own requirements, but we generally will need you to work a minimum of 20 to 25 hours per week or more.
Q: Is there a maximum number of hours I can work each day or week?
A: There is no set maximum for a given day or week (unless stipulated by law in your state).